Reviews & Testimonials for Air Products & Services

 

Kind Words

Thoughtful Sentiments from Air Products & Services Customers

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When the dust settles after a busy day, week or month, the thing that matters at Air Products & Services is what our customers think about us and our air conditioning / heating services. We guarantee 100% satisfaction, and are proud of a stellar reputation in Southern California with no plans of that changing! Read below and see what just a few of our happy residential customers are saying. We look forward to enhancing the indoor comfort control of your home as well!

 

Slim Y. – Studio City, CA

In the 5 years we lived in our current home, we have had 4 different AC technicians to repair /replace parts for our HVAC unit for variety of issues…so by now I could definitely tell if the technician is legit or not..

By far, Mr. Escobar was the most professional and knowledgeable. He was also patient and articulate in explaining everything which was very helpful. There was no attempt to up sell me on unnecessary repairs but he helped tried to find the most beneficial solution for us. I really appreciate the honesty and am so happy we found a company with real experts who really know their stuff….and it doesn’t hurt that their price was waaaay better than the previous company who quoted me for the same service..

Jennifer B. – Moorpark, CA
I’ve used Air products twice and I haven’t been disappointed! Great company with excellent customer service!
Marc C. – Chatsworth, CA
We have been using Air Products for 25 years. They are professional, prompt and honest. When I had questions as to whether we should upgrade our systems, they advise against it despite the potential profit they would have received had we upgraded. That was five years ago and we are glad we listened to their advise. Highly recommended them.
Dr. Barry L. – Panorama City, CA
I have used AirProducts for both Office and a rental property. The service is great and the price competitive. I recommend them highly.
Michele C. – Beverly Hills, CA

They repaired a problem where dirty air was circulating back into the house; installed a new shut-off valve; replaced a hard pipe with flex piping; and performed annual maintenance on the unit (cleaning the unit, changing filters, ensuring everything was running smoothly). Repairs were $87, cost for twice-a-year maintenance service (this visit for the heater; another visit in 6 months for the HVAC unit) was $289.

John was extremely professional, courteous, and very clear in communicating the work that he had done and why. Because the company had serviced this unit for the previous owner of the house, he also let us know what the past service history had been. E.g., he mentioned that the HVAC unit was older and less efficient, but also said that he wouldn’t recommend making a change unless the unit stopped working. When the day comes when the unit doesn’t work, our money would be better spent on a more energy- and cost-efficient unit rather than fixing what is out there. All in all, a very nice technician who didn’t try to upsell us on stuff we didn’t need this minute.

Richard R. – Agoura Hills, CA
We had a new AC condenser installed and an old unit removed yesterday. Their workmanship was better than I imagined, the care of both the unit and the flawless installation was excellent. I would definitely recommend them to my friends and family.
Rick S. – Sherman Oaks, Los Angeles, CA
I renewed my service and I am truly happy with the courteous, prompt and expert knowledge. I wouldn’t used any other company in the future. I can only say that Air Products service is the best I have ever had. They came out to the house on time and found the issue quickly and repaired it, I will always recommend Air Products in the future
Dara F. – Los Angeles, CA
I called and spoke with the owner, Jeff about my husband “breaking” the thermostat. Jeff then spoke with my husband. Took time to walk him through some trouble shooting, then ensured a technician was at our house the next morning. The technician was on time, found the problem within minutes and had my air working instantly. I HIGHLY recommend this company. Fast, courteous, affordable.
Amy S. – Santa Clarita, CA
My parents have been using air products for years so I knew when I bought my own house who to call. They show up on time and are very friendly. Since I am a new homeowner I am glad that I can trust them with my maintenance and if any repairs are needed I will know who to call. They explain everything so well. I have already referred them to another friend who needed help with their air conditioner.
Amy L. – Los Angeles, CA

These guys are very thorough and know what they are doing. I had a bad experience with another company (HVAControl Inc based out of Granada Hills – AVOID THEM LIKE THE PLAGUE) and I am so so so relieved I found a company that is honest and trustworthy. My technician was John and he was so polite and courteous, I cannot say enough about him and this company!They are a little expensive but it’s definitely worth it! Small price to pay for peace of mind. I wont call anyone else to do a/c repairs in the future!

Eric D. – Santa Monica, CA
I’m a water damage restoration contractor, and I needed an AC unit pulled out so we could get to the damaged area for repairs. These guys were awesome. They were out first thing the very next day, and had the unit pulled out in no time flat. The technician (Jeff, I believe) was extremely knowledgeable and professional throughout the entire process. I highly recommend them for all of your heating and air conditioning needs.
Rosealie A. – Valencia, CA
Very responsive. Fair price. Excellent follow up and customer care.
Diane L. – Los Angeles, CA
This company is the best for air conditioning units. Very helpful and efficient. Started on time and were able to fix any problems along the way due to installation on an older home. We would highly recommend them!
Brian B. – Los Angeles, CA
Airproducts did an awesome job and were very polite and accommodating. It’s nice that they started the job and finished on time, without leaving for other jobs as the other contractors always did as we built out our place.
James G. – Lake Balboa, CA
I was in desperate need of an entire new HVAC system so I shopped around and got a few estimates. For the most part each estimate came back with relatively the same numbers, but when Bill From AP came over for his evaluation he just seemed much more thorough. He came through and measured each room, looked at the old equipment, explained to me all of my different options and didn’t pressure me into any one of them. With such a thorough evaluation I felt confident that the numbers and suggestions he gave me were accurate to the equipment and work I actually needed. The install took place in a very timely manner, when i called with questions they were always able to answer what I needed. The finished project made a world of a difference. Before I was getting no air to the rear of the house and now it feels like a windstorm. These guys are definitely worth looking into.
Betty F. – Los Angeles, CA
This company has always proven to be top notch! On time, experienced, professional. We are happy to use their services and Elizabeth in the office is so very helpful!
Larry S. – Los Angeles, CA
These guys have been my heating and air-conditioning folks for literally 30 years. They installed my original HVAC system in the 1980s, and maintained it so well that it lasted long past it’s expected 20 year lifespan. It was still working well after 26 years when I decided to upgrade to a newer system. As with my first experience, they gave me a very fair price and bent over backwards to make the process easy and painless. I live in the Hollywood Hills, and the HVAC goes on the roof of my house – so the process involves a crane lifting both the old and new units over power lines, etc. Everything went off seamlessly. And the new unit is VASTLY more efficient and less expensive to operate than my old one. I have a maintenance contract with them to check it twice a year, and I fully expect this one will live to a ripe old age, too. Both the office staff and the field technicians are really nice people, and I am always impressed at the depth of knowledge the technicians display (they take classes to stay right on top of the latest technologies). I really respect and like guys!
Kathy H. – Los Angeles, CA
I have used Air Products for the past 10 years and never had a complaint. They call me every six months to come service my air conditioning and heating and if I have any problems between services they are always available.
Felicia O. – Hidden Hills, CA
I have been a costumer for several years. Air products is always reliable, able to come out in an emergency and honest. If you are looking for a company who still values professionalism , honesty, hard work, pride in exhibiting excellent service, Air Products is the company for you. Call them. You will not regret it!!!!
Jax M. – Los Angeles, CA
I can’t say enough good things about Air Products. I’ve used them for years — so have my parents and my parents’ neighbors. They are reliable, professional and always honest. They’re so easy to work with! It’s so refreshing to know that whether it’s for regular maintenance or an emergency, I can depend on them completely. Air Products has my highest recommendation!
S H. – La Crescenta-Montrose, CA
They were the only company that was able to come up with a workable solution to install the HVAC system correctly (not on the roof top like some other companies) in an older home that previously had only a floor heater. Can’t recommend them enough. If you are looking for honesty, professionalism, and experts in the business, they are the BEST!!
Scott B. – Woodland Hills, CA
I am a business manager and have been using Air Products for both my clients and my home for the past eight years. I spent numerous years searching for reliable, honest, professional A/C and heating technicians with the requisite expertise and finally found a company to meet these standards. In fact, Air Products entire staff, from the back office to the technicians, have not only met but continuously exceeds these standards. I strongly recommend that you give Air Products a call when the need arises or just for their basic maintenance program as you will be extremely pleased with their level service. Air Products has my highest recommendation!!!
Marc W. – Los Angeles, CA

I just had a heating and air conditioning system installed in my home. All of the technicians who worked on the project were personable and very professional and the job could not have gone better. Air Products arrived each day on time and left my house in a clean and presentable condition.Bob Curran was absolutely the best. I could not recommend a finer operation.

Christine A. – Los Angeles, CA
Air Products came to our rescue when another company (with a bunch of crooks, I must add), tried to sell us the idea of replacing our entire HVAC system that would cost $7k to $10k, when in fact all we needed was for the $133-capacitor for the blower motor to be replaced. They were very professional and honest and came when they said they would come. Bill came first and we were requesting for a quote for the replacement just to have another price to compare with but he did not take advantage of us and instead convinced us to have one of their company technicians take a look and see if our AC can be repaired. The technician, John Escobar came and within minutes figured out that the issue is with the capacitor. He replaced the capacitor and had our AC working again in no time. Great job, Air Products! Really appreciate honest companies with honest people such as yours!
Terry V. – Woodland Hills, CA
These guys did a great job of replacing my AC and heater units, along with removing asbestos laden duct work and installing new, larger ducts. The whole process was faster and easier than I expected, and all the crews were friendly, skilled, and professional. I would highly recommend them to anyone.
Scv R. – Valencia, CA

Recently we upgraded my wife’s parents new home which includes a 20 year old A/C and furnace. I interviewed several A/C companies asking specific questions of the compressor, coil and furnace.

Bob Curren is professional, friendly, knowledgeable, and spent the time answering my questions. In addition, Bob gave me several options so we could make a decision that benefited my In-Laws. There was no sale pressure or pushing. He explained which units can be replaced, the involved costs, and worked with me to help my In-Laws .

One option was the placement of the compressor. Due to the footprint of the property and the cost of moving the unit, the best place for the unit was the original location. Bob suggested a “Carrier” quiet compressor. The cost of the unit was cheaper than a replacement unit with the cost of moving it. The unit is a slim line which uses less space on the patio than a standard size unit. It’s amazing how quiet the compressor is. We can barely hear it in the Master Bedroom.

Another cost saving was the size of the unit vs. the square footage of the house. The other companies advised a 3 1/2 ton was required to be efficient. Bob explained that was not true and a 3 ton unit was sufficient bring the cost down. The A/C cools the house down quickly reducing the cost and the furnace burns us out. The technician (Craig) inspected the old units and locations for installation. He too is professional, friendly and knowledgeable. He answered my questions and understood my concerns of the installation. The installers were professional and knowledgeable. The process took one day.

The cost was $545 to $2147 lower than the other proposals I received. We are extremely satisfied with Air Products Inc and we will recommend them to all.

Cheryl K. – Calabasas, CA

Have been using AirProducts for years to maintain my now 23+ year old home central air conditioning system. They have never been anything but professional and efficient! I actually had the same guy come to my house for many years…their employees stay on which from the start tells you something about this company!

Last year we had to replace one of our heaters… although I do have a home warranty contract, I chose to have them buy me out for the heater replacement/installation, as I trusted only AirProducts to do right by me in putting in the best unit and doing the job correctly.

There is a one year warranty on the labor and much longer on the unit itself. Just recently, and a few weeks past this 12 month mark, we developed what ended up being a clog in the condensation line. Thinking there was a problem with the unit itself, I bypassed using my home warranty company to address the issue and called Air Products directly. With the representative I worked with to get the heater installed not available, I requested and was promptly connected with AirProducts, Inc. owner, Jeff Crane.

In short, Jeff and I “chatted” on the phone for almost a half hour! He was completely receptive to and understanding of my reason for having used a different company for the most recent service of my A/C & Heating system (suffice it to say, this is the age of “daily deals”!). Jeff fully agreed that the service performed was complete and thorough (whereas I would have expected him to possibly argue that the problem was a result of something this other service company did or did not do)!

As it turns out, a clogged condensation line is something that can occur at any time despite proper and regular maintenance of A/C&Heating systems.

This said, we scheduled for AirProducts to come out and clear the clogged condensation line.

My reason for taking the time to write this review and give 5 stars is that Jeff, in the end, only charged me for the labor of installing an extra part that will make it easier to fix this problem should it ever again occur. Although listed on my invoice, he credited the full amount of the diagnostic and actual repair (clearing the line) parts of the service call (rather than paying $341, all I paid was $139-which I was grateful and completely comfortable with).

If you are in need of a trustworthy and top-notch company to manage your A/C and Heating system at a fair price, CAll AirProducts, Inc!

Randy C. – Pasadena, CA
I have known them for years now and they are the best there is around in the business and a great staff too!. Do not hesitate to give them a call.
Greg S. – West Hills, CA
Been with Air Products since 2007 and could not be happier with their service. I had many choices of companies to use when I installed my HVAC but appreciated their thoroughness and no pressure approach to the job. They took the time to explain my HVAC needs so that I was completely comfortable with the bid. They showed up to do the job on the day promised and completed it on the day promised. I have them out every 6 months to maintain the system and the technicians are prompt, neat, professional and polite. I am not sure they are the most affordable but they are worth every penny. If you want am HVAC company that is reliable and one who truly cares about each of their customers then you need not look any further than Air Products. They will go out of their way for you. They have for me and I am far from their largest customer.
Howard W. – Porter Ranch, CA
Have been working with Air Products for more than 30 years! They have been reliable, professional and great to work with… Their technicians are top notch. Accountability has always been consistant and reliable. As the Founder of Sierra Canyon School in Chatsworth, when it was hot and a unit was down, I could always count on Air Products to take care of things in a timely manner…I have a home contract with them in my new Northridge home and never worry about my air conditioning maintenence..
Cheryl F. — Van Nuys
“Hats off to your organization. Well done from beginning to end! You are, quite simply — the best.”
Mary Y.—Pacific Palisades
“Your good cheer, high competency and care with customers (me!) is greatly appreciated! You make my life easier! Thanks!”
Stuart H.—Woodland Hills
“Thanks to all of you. System works great! Wonderful work as always.”
Brian & Mary O.—Van Nuys
“You guys are always The Best!”
Dawn B.—Calabasas
“Incredibly professional staff!! Always on time, neat and courteous. I have recommended Air Products to several friends already…”
Lynne L.—Los Angeles
“I love you guys.”
Edward K.—West Hollywood
“Excellent! What a nice change… all businesses should be run as well! Thank you.”
Nancy F.—Westwood
“I phoned in the a.m.—I left the front door unlocked and returned in the p.m. to a working A.C. What could be better service?!”
Brent S.—Chatsworth
“Everything was great from beginning to end. This was our first major home upgrade and Air Products made it easy and personable all the way.”
Jenny J.—San Fernando
“I was surprised at the speedy service. Your technician was very professional and very courteous. I would recommend your company at any time. I thank you.”
Suzanne C.—Sherman Oaks
“I requested Jamie again this year because when he came last time, he washed my roof’s solar cells without even asking. He simply saw the need and took care of it!”
Greg S.—Venice
“From beginning to end, this was a terrific experience. It is fantastic to have done business with a company exhibiting such integrity.”
Sheila R.—Calabasas
“Thank you so much a job well done. You can be sure that I would recommend Air Products to anyone who would need your services.”
Alex P.—Encino
“I want to compliment you on your character and business ethics. You may use me a reference anytime, although I’m sure you have a stock pile.”
Irving & Dolores E.—Manhattan Beach
“From the first meeting with Bob Curran, every experience with your company was positive. The technicians (Jamie is my favorite) are courteous, careful, neat and capable. We wish that all service providers with whom we deal were as outstanding. We couldn’t be more pleased.”
Marilyn R.—Woodland Hills
“As you know, last week a new heating and air conditioning system was installed at my house. I just wanted to write a quick thank you. Your technician and his co-worker did a great job installing the system. They were on time, they worked through until the job was completed, and finished earlier than I expected. Your technicians took the time to make sure I understood how the thermostat worked and they cleaned up my garage so you would never have known they were there. They even took time to place a box of Christmas decorations that had been too heavy for me to lift back up in the garage rafters. I know customers are quick to complain when they’re unhappy, but I believe it is important to be equally vocal about good service. Thanks again to Air Products and your team for a job well done.”
Douglas T.—Brentwood
“The purpose of this letter is to formally commend Steve, the head installer, for the excellent service he provided at the home of my mother. In my opinion, the level of service was far beyond our expectations. I have never written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by his professionalism and pleasant demeanor. In closing, I believe Steve truly deserves to be congratulated for providing customer service and support well beyond the expectations.”
Bonnie A.—Encino
“The Carrier products installed by Air Products are working perfectly. I would like to take this opportunity to express my appreciation for the efficiency, knowledge and courtesy of your staff. I feel it’s important to tell you that prior to the installation, I interviewed a total of eight heating and air conditioning firms. It took me four weeks to educate myself (somewhat), and I read between the lines. It was Bob Curran’s knowledge and persuasion that sold me. He wasn’t wrong!”