Air Products & Services Reviews

Read our 5 Star Online Reviews*

*All reviews below are our verified 5 star reviews posted by customers at Google and Yelp.

 

D.M.
Brentwood, CA

Yelp

April, 2017

Air Products beat out a half dozen other heating and AC companies. We left a company that we had for 12 years when it was time to replace the old system. We re-interviewed company we were already using and a handful of others. The reason we left our old company and chose Air Products was the quality of the people first, price, then the brand name of products. The sales guy, Bill Doubt, was the most serious, practical, empathetic, non hard-sale kind of guy. He was so open about himself he talked about his education, his past and why he joined air products. He stayed with us through the selection process. After the purchase the tech guys showed up, yes on time, and installed it in two days. The head of the tech group, Craig Massetto, an extremely personable man showed up, introduced himself, and wanted to check everything out. Was everything done without a hitch? Mostly. Did they work out all the kinks? Yes, no matter what it took they were right there until everything was perfect. Now six months later we’ve used both AC and heating, which is a long enough time to ask — knowing what we know now would we go with Air Products again? Yes, in a heartbeat. DM, Brentwood.

Dorothy M.
Los Angeles, CA

Yelp

November, 2016

This company is good as it gets. Delivers service as promise. Prompt and dependable. Does not find extra things to charge you for. The technician, John Escobar was very professional, took his time to explain everything. Made sure all was working, installed my filters. Very nice and personable. I highly recommend this company.

Alexis R
Studio City, Los Angeles, CA

Yelp

May, 2017

This is my very first Yelp review because this company is worth it. I was referred to them by a good friend who has used them for years and she was right–So professional and honest. John came to do maintenance on the HVAC system, change filters and had to fix a minor leak. He explained everything in detail and answered all my questions and also gave me great tips and advice on keeping my system running as best and as long as possible. WIlliam (Bill) Doubt came out to look at a ducting issue and he was so knowledgeable and patient and most importantly HONEST. He was not there to get me to spend more money for no reason and I did not feel like I was being pitched a bunch of BS in order to make a sale. LOVE THIS COMPANY. Highly recommend.

Andre Z.
Hermosa Beach, CA

Yelp

September, 2011

Bob, came out to Hermosa Beach, pulled apart our furnace and said it is good to go! The gas company had condemned the furnace without even looking at! Cole, Sears, Home Depot, etc. came out ONLY to SELL me a new furnace for between $4 – $7K!!!! Outrageous!

Thank you Bob and Air Products! You saved us a fortune! I will ALLWAYS recommend your company.

Larry Strichman

Google

May, 2016

These guys have been my heating and air-conditioning folks for literally 30 years. They installed my original HVAC system in the 1980s, and maintained it so well that it lasted long past it’s expected 20 year lifespan. It was still working well after 26 years when I decided to upgrade to a newer system.
As with my first experience, they gave me a very fair price and bent over backwards to make the process easy and painless. I live in the Hollywood Hills, and the HVAC goes on the roof of my house – so the process involves a crane lifting both the old and new units over power lines, etc. Everything went off seamlessly. And the new unit is VASTLY more efficient and less expensive to operate than my old one. I have a maintenance contract with them to check it twice a year, and I fully expect this one will live to a ripe old age, too. Both the office staff and the field technicians are really nice people, and I am always impressed at the depth of knowledge the technicians display (they take classes to stay right on top of the latest technologies).
I really respect and like these guys!

Ed H.
Woodland Hills, CA

Yelp

February, 2013

This is a Great Company ..from the office staff to the technicians everybody is nice! I have been using Air Procucts for a couple years and I have always recieved prompt service, great pricing and professional technicians. I originally hired them because I recieved a $545 quote from another company for a condensate pump..i was told they no longer made the kind I had and i would have to upgrade and change the pipeing…i called the office and got a quote for $235 to replace my exact pump. Its hard to find an honest reliable company in this industry and i definitely recommend them to everybody.

Howard W.
Porter Ranch, CA

Yelp

April, 2013

Have been working with Air Products for more than 30 years! They have been reliable, professional and great to work with… Their technicians are top notch. Accountability has always been consistant and reliable. As the Founder of Sierra Canyon School in Chatsworth, when it was hot and a unit was down, I could always count on Air Products to take care of things in a timely manner…I have a home contract with them in my new Northridge home and never worry about my air conditioning maintenence..

Scott B.
Woodland Hills, CA

Yelp

June, 2013

I am a business manager and have been using Air Products for both my clients and my home for the past eight years. I spent numerous years searching for reliable, honest, professional A/C and heating technicians with the requisite expertise and finally found a company to meet these standards. In fact, Air Products entire staff, from the back office to the technicians, have not only met but continuously exceeds these standards. I strongly recommend that you give Air Products a call when the need arises or just for their basic maintenance program as you will be extremely pleased with their level service. Air Products has my highest recommendation!!!

Randy C.
Pasadena, CA

Yelp

September, 2013

I have known them for years now and they are the best there is around in the business and a great staff too!.

Do not hesitate to give them a call.
Randy

Scv R.
Valencia, CA

Yelp

October, 2014

Recently we upgraded my wife’s parents new home which includes a 20 year old A/C and furnace. I interviewed several A/C companies asking specific questions of the compressor, coil and furnace.

Bob Curren is professional, friendly, knowledgeable, and spent the time answering my questions. In addition, Bob gave me several options so we could make a decision that benefited my In-Laws. There was no sale pressure or pushing. He explained which units can be replaced, the involved costs, and worked with me to help my In-Laws .

One option was the placement of the compressor. Due to the footprint of the property and the cost of moving the unit, the best place for the unit was the original location. Bob suggested a “Carrier” quiet compressor. The cost of the unit was cheaper than a replacement unit with the cost of moving it. The unit is a slim line which uses less space on the patio than a standard size unit. It’s amazing how quiet the compressor is. We can barely hear it in the Master Bedroom.

Another cost saving was the size of the unit vs. the square footage of the house. The other companies advised a 3 1/2 ton was required to be efficient. Bob explained that was not true and a 3 ton unit was sufficient bring the cost down. The A/C cools the house down quickly reducing the cost and the furnace burns us out. The technician (Craig) inspected the old units and locations for installation. He too is professional, friendly and knowledgeable. He answered my questions and understood my concerns of the installation. The installers were professional and knowledgeable. The process took one day.

The cost was $545 to $2147 lower than the other proposals I received. We are extremely satisfied with Air Products Inc and we will recommend them to all.

Rosealie A.
Valencia, CA

Yelp

December, 2014

Very responsive. Fair price. Excellent follow up and customer care.

Christine A.
Los Angeles, CA

Yelp

June, 2015

Air Products came to our rescue when another company (with a bunch of crooks, I must add), tried to sell us the idea of replacing our entire HVAC system that would cost $7k to $10k, when in fact all we needed was for the $133-capacitor for the blower motor to be replaced. They were very professional and honest and came when they said they would come. Bill came first and we were requesting for a quote for the replacement just to have another price to compare with but he did not take advantage of us and instead convinced us to have one of their company technicians take a look and see if our AC can be repaired. The technician, John Escobar came and within minutes figured out that the issue is with the capacitor. He replaced the capacitor and had our AC working again in no time. Great job, Air Products! Really appreciate honest companies with honest people such as yours!

Joe V.
Los Angeles, CA

Yelp

December, 2016

Sometimes you pray hard but your answered prayers are slow in coming!  5 or 6 years ago I decided to replace my central air and heating in my 1920s English Tudor.  Neighbors who also had older homes recommended an installer.  I called, he gave me a competitive price and I gave hm the job.  He was a disaster from day one!  I’m a New York transplant and known for my strong attitudes. This guy abused his workers in disgusting ways until I told him I’d fire him the next time he did such a thing.  The professional work wasn’t much better.  I caught his mistakes every day and he would redo them to protect his check until the job ended.  A NIGHTMARE!   Months after the installation the heat in the 3 zone system went out.  Called him only to learn he was no longer in business!  over the following years I’ve had three contractors try to solve my problem.  None could so we’ve been living with a system that operates when it feels like it.  It didn’t feel like it this week and we have relatives visiting from NY.  I called Payne, the furnace maker, told them my tale of woe and they recommended AIR PRODUCTS AND SERVICES!  Technician John ( or the Wizard as he’s called at this house) arrived on time wearing a  smile that never left him.  He was patient I was determined to learn every bit I could about my EVIL system so I followed him around. He explained every thing he did and all he discovered.  He ordered parts and returned today to install them.  Once again, he took great pains to explain how they affected the system and assured me that no matter what, he’d solve the problem by the time he was done.  BASED ON HIS PROFORMANCE TO-DATE, I BELIEVE HIM! This man is the real deal and by the way he praised his boss, I’m sure AIR PRODUCTS AND SERVICES are too! BIG JOB OR SMALL, THESE ARE THE GUYS YOU NEED!!

Marc W.
Los Angeles, CA

Yelp

October, 2015

I just had a heating and air conditioning system installed in my home. All of the technicians who worked on the project were personable and very professional and the job could not have gone better. Air Products arrived each day on time and left my house in a clean and presentable condition.
Bob Curran was absolutely the best. I could not recommend a finer operation.

Rick S.
Sherman Oaks, CA

Yelp

June, 2015

6/17/2015 Updated Review
I renewed my service and I am truly happy with the courteous  , prompt and expert knowledge  . I wouldn’t used any other company in the future.

11/6/2014 Previous review

I can only say that Air Products service is the best I have ever had.
They came out to the house on time and found the issue quickly and repaired it ,
I will always recommend Air Products in the future

Richard R.
Agoura Hills, CA

Yelp

October, 2015

We had a new AC condenser installed and an old unit removed yesterday. Their workmanship was better than I imagined, the care of both the unit and the flawless installation was excellent. I would definitely recommend them to my friends and family.

Marshall S.
Porter Ranch, CA

Yelp

January, 2014

I just had installation work done in my house by Airproducts and Services for the first time. I was very impressed by the professionalism and competent approach which the technician, Chris Johnston, displayed. I am satisfied with the work and if Mr. Johnston represents the high level of performance of this company, I will absolutely use them again and recommend them to my friends.

Lynnette M.
Woodland Hills, CA

Yelp

May, 2016

I had John out to service my Air Conditioning unit and he was very polite, professional, clean and helpful. Prior to using Air Products I had used another company that was constantly trying to upsell each visit and never addressed any of my actual issues. Ever since my visit my outdoor system has stopped making a loud sound upon startup and my system is operating perfectly. I would definitely recommend this company to friends.

Lisa N
Los Angeles, CA

Yelp

May, 2016

We were very impressed with the service we received from the beginning sales calls (very patient with me) to installation. So far, everything is great and we’re enjoying our new AC and updated thermostats. Thank you!

Top N
Los Angeles, CA

Yelp

June, 2016

AC problem? Call Air Products after reading my review immediately. That is what I did and I am glad I made this good choice. They were able to accommodate my situation and came out the same day. Air Products team is very professional in the way they handle their business and customers. I’m looking forward to do business with Air Products in the long run.

I have only positive things to say about them. If you have AC problem, call them now!

Allison C.
Chatsworth, CA

Yelp

June, 2016

We’ve used Air Products for several years. Rene services our units and is always friendly, thorough and knowledgeable. We trust their service. They are on the ball.

Debra F.
Granada Hills, CA

Yelp

August, 2016

Updated review
Air Products and Services came out promptly after my air conditioning went out over the weekend. This is the third time I have used their services, and I remain impressed with the knowledge, honesty, and professionalism of the service. John the technician was great. I will not hesitate to recommend and use APS again in the future.

Brian Bluestein

Google

May, 2016

Air Products and Services was a great choice for fixing my non-working AC unit. Technician arrived exactly when promised and fixed the unit and inspected the entire system. I was so happy with the service that I signed up for their maintenance program and they will be back in the fall to check my furnace and change filters. This company is top notch!

Diane M

Google

July, 2016

John Escobar at Air Products is the best, highly experienced, tech ever! As a resident of SFV for over 30 years, I have experienced what the weather can be like. John has serviced and maintained both my heater and AC in a way that I have never had repeat issues. He is courteous and explains everything thoroughly. Thank you John! And thank you Air Products!

Singh Narinder

Google

August, 2016

Air Products & Services was amazing, the staff is very professional and helpful I felt very comfortable while having deal with them. They repaired my air conditioner in Granada Hills. Moreover, they were affordable there were no hidden charges. I will definitely be using them for regular maintenance

Sunnymead Dental Group

Google

November, 2016

Wonderful experience with this Air Products & Services company. The service are very professional, knowledgeable and helpful. He work very hard and do a great job I would definitely recommend air conditioning repair in Northridge to anyone who needs servicing or maintenance.

Kanna Sunkara

Google

March, 2017

Very professional….job was done quickly with no hassle or hang ups. Highly recommend.

Betty F.
Los Angeles, CA

Yelp

April, 2013

4/28/2013
This company has always proven to be top notch!  On time, experienced, professional.  We are happy to use their services and Elizabeth in the office is so very helpful!

James G.
Lake Balboa, CA

Yelp

July, 2013

I was in desperate need of an entire new HVAC system so I shopped around and got a few estimates. For the most part each estimate came back with relatively the same numbers, but when Bill From AP came over for his evaluation he just seemed much more thorough. He came through and measured each room, looked at the old equipment, explained to me all of my different options and didn’t pressure me into any one of them. With such a thorough evaluation I felt confident that the numbers and suggestions he gave me were accurate to the equipment and work I actually needed. The install took place in a very timely manner, when i called with questions they were always able to answer what I needed. The finished project made a world of a difference. Before I was getting no air to the rear of the house and now it feels like a windstorm. These guys are definitely worth looking into.

Dara F.
Los Angeles, CA

Yelp

August, 2015

I called and spoke with the owner, Jeff about my husband “breaking” the thermostat.  Jeff then spoke with my husband.  Took time to walk him through some trouble shooting, then ensured a technician was at our house the next morning.  The technician was on time, found the problem within minutes and had my air working instantly.  I HIGHLY recommend this company.  Fast, courteous, affordable.

Amy L.
Los Angeles, CA

Yelp

May, 2014

These guys are very thorough and know what they are doing. I had a bad experience with another company (HVAControl Inc based out of Granada Hills – AVOID THEM LIKE THE PLAGUE) and I am so so so relieved I found a company that is honest and trustworthy. My technician was John and he was so polite and courteous, I cannot say enough about him and this company!

They are a little expensive but it’s definitely worth it! Small price to pay for peace of mind. I wont call anyone else to do a/c repairs in the future!

Eric D.
Santa Monica, CA

Yelp

July, 2013

I’m a water damage restoration contractor, and I needed an AC unit pulled out so we could get to the damaged area for repairs. These guys were awesome. They were out first thing the very next day, and had the unit pulled out in no time flat. The technician (Jeff, I believe) was extremely knowledgeable and professional throughout the entire process.

I highly recommend them for all of your heating and air conditioning needs.

Amy S. , CA
Santa Clarita, CA

Yelp

April, 2015

My parents have been using air products for years so I knew when I bought my own house who to call. They show up on time and are very friendly. Since I am a new homeowner I am glad that I can trust them with my maintenance and if any repairs are needed I will know who to call. They explain everything so well. I have already referred them to another friend who needed help with their air conditioner.

Slim Y.
Studio City, CA

Yelp

August, 2015

8/28/2015
In the 5 years we lived in our current home, we have had 4 different AC technicians to repair /replace parts for our HVAC unit for variety of issues…so by now I could definitely tell if the technician is legit or not..

By far, Mr. Escobar was the most professional and knowledgeable. He was also patient and articulate in explaining everything which was very helpful. There was no attempt to up sell me on unnecessary repairs but he helped tried to find the most beneficial solution for us. I really appreciate the honesty and am so happy we found a company with real experts who really know their stuff….and it doesn’t hurt that their price was waaaay better than the previous company who quoted me for the same service….

Dr. Barry L.
Panorama City, CA

Yelp

August, 2015

I have used AirProducts for both Office and a rental property.  The service is great and the price competitive.  I recommend them highly.

George B.
Pasadena, CA

Yelp

May, 2016

Air Products & Services replaced our Heating and A/C systems which required new duct work and demolition of the old heater. The job went quickly with minimum disturbance. Their employees were always very courteous, prompt, and helpful to any of our questions. The end result was amazing. Our new system works so efficiently and I could not be happier with our decision to hire Air Products & Services for the job.

D M F.
Simi Valley, CA

Yelp

June, 2016

Air Products has been my “go to”  A/C company for many years and they never fail to not only do the job but do a great job the first time.  From the inside sales and support to the technicians in the field, they are professional, helpful and always leave the job clean and in total working order.  My latest project was a completely new and more efficient HVAC system and it is working perfectly.  They call a reminder of appointment time and arrived at the appointed time.  The service contract helps me keep the system in top shape so there are no surprise breakdown on the hottest or coldest days of the year.  Thanks Air Products for your many years of service.

Marc C.
Chatsworth, CA

Yelp

May, 2015

We have been using Air Products for 25 years.  They are professional,  prompt and honest.
When I had questions as to whether we should upgrade our systems,  they advise against it
despite the potential profit they would have received had we upgraded.  That was five years ago and we are glad we listened to their advise.  Highly recommended them.

Jennifer B.
Moorpark, CA

Yelp

December, 2015

I’ve used Air products twice and I haven’t been disappointed! Great company with excellent customer service!

Sue L.
Los Angeles, CA

Yelp

August, 2016

John explained what was wrong with my a/c and gave me my options for fixing it. Then he took care of it. He was courteous and honest. He did not try to sell me things I didn’t need at outrageous prices, unlike another company I tried.

David B.
Los Angeles, CA

Yelp

April, 2016

I had John Escobar from Air Products out today to service my air conditioning unit.  I could not have asked for a more friendly, knowledgeable and professional technician.  He was not only on time, but a few minutes early.  His work was meticulous and gave an explanation for all work that was done.  I trust this company and would recommend them to anyone that asks for heating and air conditioning service.  Outstanding customer service!!!!

Renee H.
Los Angeles, CA

Yelp

March, 2016

I am very impressed by the service that I received earlier this month. Lucio was our installation technician and he was wonderful. I always appreciate it when the technicians call ahead to give you an ETA, which he did. I also appreciated that he wore the blue slippers to keep the house clean. He was friendly, and very patient answering all my questions. Due to the Porter Ranch gas leak we had a new filter and an air scrubber installed. Lucio explained what he was doing and how everything worked. Excellent service. I would recommend this company to all my friends.

J L.
Los Angeles, CA

Yelp

October, 2016

Air Products was the second company I contacted for an estimate to repair my 2yr old rooftop package unit. John Escobar was professional, knowledgeable, detailed and forthright. He is definately a company asset as good as gold…no, platinum. I say platinum because it is more rare and more precious than gold.  Air Products fixed the unit for $600.00 which was $2,300.00 less than the liars and con-artists who gave me the first misleading quote for approximately $2900.00.  The unit continues to purr and work better than ever.  Thank you John for restoring my faith in contractors such as yourself and the company you represent;  Air Products… well done!!!

Bridgett M.
Beverly Hills, CA

Yelp

June, 2016

I called Air products and spoke with Liz to get a second opinion quote for a blower motor. My company quoted almost $1,000 for a new Ecm Motor on a unit I had installed last year. When I gave her my model and serial number she informed me my unit should be under parts warranty for 10 years. I ended up having it replaced for free by the installing company but i appreciated her honesty. Its hard to find a company willing to be honest in this industry. Going forward if i ever need service I will definitely call Air Products.

Fiona V.
Porter Ranch, CA

Yelp

February, 2016

We live in Porter ranch and because of the gas leak the so cal gas connected us to this company. The company is very professional and efficient. The technician John Escobar came on time. Gave me hand out and literature on the product. Explained everything thoroughly and answered my questions. I was impressed at how efficient, professional and meticulous he was. Will definitely use their company again.

Rory F.
Studio City, CA

Yelp

June, 2016

I have be a customer of Air Products for at least 20 years.  They keep our HVAC in top form by preforming a winter service and a summer service.  During a recent hot spell our AC suddenly stopped.  Air Products will able to come the very day I called and even though our AC is bordering elderly, John, the technician repaired it and it works better than ever.  John explained the possible causes and the appropriate fix for each possibility.  He was clear and extremely kind!
Over the years I have recommend Air Products to many friends and they too have all be happy with the service!!

Diane M.
Los Angeles, CA

Yelp

July, 2016

Thank you Air Products for all your hard and consistent work! John E. is the BEST technician and has help both my family and i with my ac/ heating needs for a few years now. I wouldn’t trust anyone else! Honest and reliable service!! Thank you 🙂

Mesrop D.
Pasadena, CA

Yelp

June, 2016

These guys are honest professionals. The major concern is being lied to. That was my concern. I don’t know anything about AC units and didn’t want to spend exorbitant amounts for fixing it.

The representative, John Escobar, was very professional and incredibly honest. Every service was charged for: no free bees with Hidden Intentions. Filled inn the coolant and it was ready to go .-)) Cool air at home !-) Grandma and little 3year old daughter are going to play and be cool.

Thank you John. Thank you Air Products !!

Marsha C.
Northridge, CA

Yelp

May, 2016

I have lived in the Los Angeles area for many years and have yet to have found a reliable and honest HVAC contractor. All of a sudden my entire system shut down and Air Products was referred by a friend. I called them and they made an appointment in a day.

John, the technician, showed up at the appointed time and was professionally dressed for the job. He accessed the unit and spent a reasonable time diagnosing the problem. The system was fixed appropriately.

He was friendly and explained everything that was done in plain language. I am very pleased with their work and would recommend them to anyone in need of a professional service that knows what they are doing.

Curt B.
Northridge, CA

Yelp

May, 2016

We have a system with 3 nest zoned spaces. For the last year it’s been OK, but seeming to labour when coming on and off.  When it finally went the whole system failed.

John from Air Products came in and immediately diagnosed the problem. Seems that when several nests and valves come on simultaneously it pulls too much electricity and it finally blew the transformer and motherboard.

The tech upped the transformer to 75w and that took care about f the problem along with a motherboard.

The company was very professional as was their tech John. I’ve had many HVAC guys and I’m honestly just impressed. I’m going to sign up for a maintenance agreement asap. Oh and they were nice and clean, didn’t scare my cat.

 

Lisa L.
Oak Park, CA

Yelp

December, 2016

I was in the market for HVAC for my rental home and learned about Air Products through a couple of neighbors who recommended them.  Bill Doubt of Air products came out and provided the proposal on my rental which needed replacement of dual AC and furnaces plus 2nd floor duct work.  Bill was not only professional, but also competent, truly honest, very helpful, super easy to work with, and a good listener.  Although he was the sales engineer, I did not sit through any sales pitch at all. (However, I did get the sales pitch from other HVAC companies during my due diligence.) He went out of his way to answer all of my questions. Both my husband and I are engineers and we had plenty of questions for Bill. He patiently listened to my questioning and needs and provided the appropriate recommendations without any strings attached. We compared 4 different HVAC companies and found Air Products to offer very competitive prices.  So if you are considering an HVAC for your home, you won’t want to miss out on Air Products for sure.

Michele C.
Beverly Hills, CA

Yelp

January, 2015

They repaired a problem where dirty air was circulating back into the house; installed a new shut-off valve; replaced a hard pipe with flex piping; and performed annual maintenance on the unit (cleaning the unit, changing filters, ensuring everything was running smoothly). Repairs were $87, cost for twice-a-year maintenance service (this visit for the heater; another visit in 6 months for the HVAC unit) was $289.

John was extremely professional, courteous, and very clear in communicating the work that he had done and why. Because the company had serviced this unit for the previous owner of the house, he also let us know what the past service history had been. E.g., he mentioned that the HVAC unit was older and less efficient, but also said that he wouldn’t recommend making a change unless the unit stopped working. When the day comes when the unit doesn’t work, our money would be better spent on a more energy- and cost-efficient unit rather than fixing what is out there. All in all, a very nice technician who didn’t try to upsell us on stuff we didn’t need this minute.